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Joe and Jessica make an amazing team! As I was out of town, Joe did an amazing job of sending pics of unit I had expressed interest in and was able to answer all my questions about property. Jessica did a great job of showing us the unit and recommending areas to visit in Austin. The complex is clean and serene... would recommend.
I'm moving from NY to Austin for work and Joe Z @ the location has made everything a breeze. Highly recommended.
The entire process of applying to live at the IMT Residences at Riata was simple and stress-free. In addition, there is no shortage of people there who sincerely wish to assist you and make things easier on you during your move. Jessica, the leasing agent I worked with for most of the process, was extremely helpful and went the extra mile to ensure everything went well and was stress-free during my move. In addition, Joe was also more than willing to assist me whenever Jessica wasn't available to respond right away, and my email correspondence was answered promptly thanks to Jessica and Joe. I'm very excited to call the IMT Residences at Riata my new home!
Extremely horrible experience from our first visit. A young male staff working there is probably the meanest and most unfriendly person I've ever met. I and my wife live in another imt residence. We thought we can use the facility since they all belong to imt. But when we asked him if we can use it, that person said no and followed us to ask us to step out right away. I don't have problem when he said we can't use it, since he was just complying the policy. However, the fact that he asked us to leave right away makes me feel insulted. In fact, we are considering moving there before today.But now I changed my mind, I don't want to live there with such a mean person being in the office. I know what he does didn't break any law or rules, but if I were his boss, I will definitely fire this guy. What he did was closing the door to a potential resident.
Hello Sen, My name is Lisa Soto and I am the Community Manager here at IMT Residences at Riata. I spoke with your wife the other day about the interaction that occurred with our Leasing Agent, and I truly apologize if you felt he was being rude or unfriendly in any way; that was not his intention. To ensure that our residents are able to use the offered amenities without overcrowding, any persons wanting to use our amenities that are not residents or with a resident will be asked to leave. I understand there was a bit of confusion in thinking that our amenities could be used since you are a Riata resident, but we are 2 separate communities and do not share our amenities. I know that you have stated that you no longer have interest in moving into our community, but we are more than happy to have you come by for a tour if things were to change in the future.
The pros definitely outweigh the cons in comparison to my present home. Is it a little more expensive? Yes, but you get what you pay for. All of the staff, were very accommodating, professional and patient. The property is gorgeous and state of the art. I would definitely recommend this location over the other IMT properties.
My husband and I recently moved into the IMT Residences at Riata and were blown away with he amazing customer service and features of the apartment. We had a "welcome home" sign waiting on us when we walked in which was a great touch to see after a 3+ hour drive in a UHaul! The application process was smooth and simple and Joe was great to work with. We chose this complex after apartment hunting for several days and reading hundreds of reviews on other properties. After 2 days it already feels like home.
Great property! Clean, new, safe. Two workout facilities and air conditioned mail room with key fob required for entry. Beautiful property. We're from Vegas and have high expectations for customer service-- Jessica exceeded all of them.
The staff and amenities are so nice. I can't wait to move in!!
We have had a great experience at Residences at Riata. We moved from the Riata, which is right next door. We liked the location, but wanted something more up to date and modern. This new apartment is everything we wanted, hard floors, large closets, kitchen with a lot of counter space and cabinets, nice appliances, and cool little features like Nest thermostats and usb outlets. One thing of note though: the garage doors are on the narrow side, if you have a large truck or SUV you might have an issue. The complex itself is quiet and very clean. We had a great experience with the staff as well, we worked with Joe who was more than helpful throughout the process. Since we were doing a transfer from another complex, the process was a little more complicated for us, but Joe made it a lot easier by making sure we were aware of everything we needed, and was always quick to respond back to our (many) questions. Overall this is a great complex, usually we tend to hop around to a new place each year, but I can see us staying here for a while.
I moved in a week ago and couldn't be happier. This community is beautiful and this staff is absolutely amazing.
Hey Austin folks, you need to check out the Residences at Riata if you live north and want a beautiful, brand new complex to live in. The place is modern, great floor plans, great prices, amazing amenities and the staff has been wonderful.Erica helped me and my fiance initially and she gave us an amazing tour, no hard sells, great info about the property. She was wonderful and then when I was submitting our application, Rachel helped me and was equally fantastic. Every question I had was answered, super smooth process.Then I went back to drop paperwork and Joe was there and was patient and helpful. I was a bit energetic and talking about my dog and Rachel came over with a pic of my Savage to show Joe. I loved how personal the experience was considering how easy it would be to make it transactional.I cannot wait to move in! The apartment is beautiful, the amenities are top notch, but the service and communication from the staff is a deal sealer. Erica, Rachel, and Joe you were amazing!
I visited this property and fell in love with it! The staff has been amazing and will go out of their way to help you. I ended up signing a lease with them and could not be happier. This place is brand new, less than a mile from my job, and is very modern. They have Nest Thermostats and very secure key-less entry for all of units. This feature is really secure because no one will be able to make a copy of your apartment key if you misplace it. If you are interested in the apartment complex and don't see that many units showing available on their website, give them a call or stop by. As of April 7th 2017, they have extra units that just opened up from construction that have not made it to the website yet. I managed to snag one of these "secret" units! lol I was on the fence and almost went with the regular Riata (their huge sister property next door), but in the end, I liked how much more modern these are and the fact that I will be the first person living in my unit.
We moved here from Chicago with only 2 weeks notice. We got in touch with Brittany and she was beyond helpful. She sent us not 1 but 2 video tours since we wanted something with a yard. Have you ever heard of an apartment complex with a yard? Yea, me neither. They are brand new and we love it here so far! The maintenance guys are seriously the nicest and the office staff is so so helpful.
We are moving to Austin from the DC area and are unable to see the apartments in person. Brittany was kind enough to facetime a tour with us and send us videos of the space. She has also answered every question I have and I have a lot since we are booking from across the country. We are very excited to be moving in soon.
Beautiful and brand new apartments, ready now. Toured with Brittany, she's fabulous. The amenities are top notch, and yards too.
This new complex is gorgeous and I love that there are storage units on-site, security is great, and there are even yards available for a fee. Very impressed with the tour!
This place is gorgeous, and the staff is so friendly and helpful!